Frequently Asked Questions

Everything you need to know about your Coconut Lane order.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, earrings and face masks cannot be returned.

Do you offer international shipping?

Yes, we ship our fashion accessories worldwide! Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I track my parcel?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.

Are your products sustainably made?

We are committed to reducing our environmental impact by using recyclable packaging and working with ethical manufacturers to ensure fair labor practices.